The CDC has put together a resource for pet owners on all things COVID-19. Click the button below to learn more and get all of your questions answered. We’re also here to answer any questions you may have about your pet’s health.
Client Resource Center
Visit our Client Resource Center for access to information, tools, and scheduling assistance.
Due to increased safety measures and adherence to social distancing and other COVID-19 guidelines, entrance by clients into the hospital is limited to appointments that are scheduled with a doctor. Entrance for only those appointment types is available but remains optional. If you choose to enter our office, we ask that only one pet parent come in and masks are mandatory and to be worn throughout the duration of your visit.
When we are notified of your arrival we will bring your pet inside. The consultation with the doctor will be by phone or FaceTime if you prefer.
During warmer weather months it is important to keep Papi Andrew hydrated and guarded against the hot sidewalks. We strongly encourage you to bring a travel bowl and water. In an effort to minimize the amount of time outdoors, please arrive for your appointment on time and prepared for the weather.
Hospital-wide hygiene briefings
As an AAHA accredited hospital, Heart of Chelsea already subscribes to best practice veterinary maintenance and safety protocols. To further diminish COVID-19 risks, all hospital staff has received updated briefings on operational safety recommendations from the CDC. Our team members have all been instructed to stay home and seek appropriate care if they are sick.
Research-backed cleaning solutions and practices
Disinfectants are all formulated differently to target specific bacteria and pathogens. The Medical Directors at Heart of Chelsea have done extensive research into all possible cleaning solutions to ensure that we are using the safest products and formulas that will most effectively target and kill Coronavirus. All surface areas, veterinary and administrative devices are being disinfected at regular intervals throughout the day. Please be patient with our team as we are thoroughly cleaning our exam rooms and all of the items needed to treat your pets between each patient visit. We are allowing for an extended contact time of our disinfectants on each surface to ensure labeled efficacy is achieved.
Can my pet get COVID-19?
We do not have a clear answer to this at this time. Currently, there is no evidence that pets can become sick. Infectious disease experts, as well as the CDC, OIE, and WHO indicate there is no evidence to suggest that pet dogs or cats can be a source of infection with SARS-CoV-2, including spreading COVID-19 to people. More investigation is underway and as we learn more, we will update you. However, because animals can spread other diseases to people and people can also spread diseases to animals, it’s a good idea to always wash your hands before and after interacting with animals.
For a downloadable guide you can complete to help with emergency planning for pets, see NYC Emergency Management’s Pets page:
Plan For Your Pets
This advisory notice is based on text provided by the Office of the Mayor of New York City
Take time now to make plans and prepare your pets in case you need help caring for them due to COVID-19.
If you are sick with COVID-19 (either suspected or confirmed), the CDC recommends that you restrict contact with pets and other animals, just like you would around other people.
When possible, have another member of your household care for your animals while you are sick. Avoid contact with your pet including, petting, snuggling, being kissed or licked, and sharing food. Wash pet bedding, leashes, collars, dishes and toys the same way you would clean other surfaces in your home. If you must care for your pet or be around animals while you are sick, wash your hands before and after you interact with them.
Ensure Proper Identification:
- Dogs and cats should wear a collar or harness, rabies tag, and identification tag at all times. Identification tags should include your name, address, and phone number, and the phone number of an emergency contact.
- Make sure your pet’s microchip is registered and up to date.
- Refrain from physically visiting your veterinarian for routine or non-urgent issues during this time. Call your veterinarian ahead of time to confirm if your pet is experiencing an emergency.
Make a Plan - Prepare for a Human Health Emergency:
- Designate a trusted pet caregiver (family, friend, neighbor, colleague). Your identified caregiver should have a set of your house keys, be familiar with your home and pet, know your emergency plan, and have your contact information.
- Record important information about your pet so that you can easily access it during an emergency.
- Put together a Go Bag for each pet with basic food, supplies, medicine, identification, a list of emergency contacts, your veterinarian’s contact information, and vaccination proof.
- Keep a collar/harness, leash, and your animal’s Go Bag in a place where it can be easily found.
- Have crates, food and extra litter and other supplies on hand for quick movement of pets.
- If you have neighbors who are self-quarantined or otherwise in need of help, offer to walk their dog or take pets for routine visits.
- Talk with your local veterinarian, kennel, grooming facility, or other potential boarding facilities to see if they can offer safe shelter for your pet during a health emergency.
- Update animal vaccines (Rabies, Bordetella) in the event boarding becomes necessary.
- If your pet is on medication, ask your veterinarian for an extra supply.
- Ensure all medications are documented with dosages and administering instructions.
- If you do not have a yard, be sure to have extra cleaning products and newspaper/puppy pads on hand if you cannot leave your home to walk your dog.
Our pets should not forgo the medical care they need in the event that their owners are sick or cannot travel. Heart of Chelsea has worked quickly to create an alternative method for veterinary care for our clients by offering virtual consultations. Follow the link to find more information and set up your virtual consultation.
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