COVID-19 Updates

Information from the Heart of Chelsea Veterinary Group

Stay Educated

The CDC has put together a resource for pet owners on all things COVID-19. Click the button below to learn more and get all of your questions answered. We’re also here to answer any questions you may have about your pet’s health.


Our pets should not forgo the medical care they need in the event that their owners are sick or cannot travel. Heart of Chelsea has worked quickly to create an alternative method for veterinary care for our clients by offering virtual consultations. Follow the link to find more information and set up your virtual consultation.

Telemedicine services are new to us, but we’re well prepared and will support you when you need us. We will be scheduling consults in 30-minute time slots. Please have your pet available during your scheduled consultation, and have any photos or videos saved and ready for sharing prior to the consult. We will continue to work as hard as we can to maintain our partnership with you, in an effort to provide solution-oriented care for your pet.

Social Distancing

A strict no-touch policy has gone into effect at Heart of Chelsea. We are requesting clients to wait outside our hospital while your pet is being examined and treated. The doctor will call your cell phone to discuss the treatment plan before any tests or treatments are administered. Prior to appointments, clients are advised to email records, photos and relevant questions to the appointment. This way we can expedite the services your pet requires. Clients are encouraged to call with payment information before their appointment to ensure we adhere to a no-touch policy. New Clients can fill out paperwork via our online welcome sheet.

Hospital-wide hygiene briefings

As an AAHA accredited hospital, Heart of Chelsea already subscribes to best practice veterinary maintenance and safety protocols. To further diminish COVID-19 risks, all hospital staff has received updated briefings on operational safety recommendations from the CDC. Our team members have all been instructed to stay home and seek appropriate care if they are sick.

Research-backed cleaning solutions and practices

Disinfectants are all formulated differently to target specific bacteria and pathogens. The Medical Directors at Heart of Chelsea have done extensive research into all possible cleaning solutions to ensure that we are using the safest products and formulas that will most effectively target and kill Coronavirus. All surface areas, veterinary and administrative devices are being disinfected at regular intervals throughout the day. Please be patient with our team as we are thoroughly cleaning our exam rooms and all of the items needed to treat your pets between each patient visit. We are allowing for an extended contact time of our disinfectants on each surface to ensure labeled efficacy is achieved.

Can my pet get COVID-19?

We do not have a clear answer to this at this time. Currently, there is no evidence that pets can become sick. Infectious disease experts, as well as the CDC, OIE, and WHO indicate there is no evidence to suggest that pet dogs or cats can be a source of infection with SARS-CoV-2, including spreading COVID-19 to people. More investigation is underway and as we learn more, we will update you. However, because animals can spread other diseases to people and people can also spread diseases to animals, it’s a good idea to always wash your hands before and after interacting with animals.

For a downloadable guide you can complete to help with emergency planning for pets, see NYC Emergency Management’s Pets page:

Plan For Your Pets

This advisory notice is based on text provided by the Office of the Mayor of New York City

Take time now to make plans and prepare your pets in case you need help caring for them due to COVID-19.

If you are sick with COVID-19 (either suspected or confirmed), the CDC recommends that you restrict contact with pets and other animals, just like you would around other people.

When possible, have another member of your household care for your animals while you are sick. Avoid contact with your pet including, petting, snuggling, being kissed or licked, and sharing food. Wash pet bedding, leashes, collars, dishes and toys the same way you would clean other surfaces in your home. If you must care for your pet or be around animals while you are sick, wash your hands before and after you interact with them.

Ensure Proper Identification:
  • Dogs and cats should wear a collar or harness, rabies tag, and identification tag at all times. Identification tags should include your name, address, and phone number, and the phone number of an emergency contact.
  • Make sure your pet’s microchip is registered and up to date.
Veterinary Care:
  • Refrain from physically visiting your veterinarian for routine or non-urgent issues during this time. Call your veterinarian ahead of time to confirm if your pet is experiencing an emergency.
Make a Plan - Prepare for a Human Health Emergency:
  • Designate a trusted pet caregiver (family, friend, neighbor, colleague). Your identified caregiver should have a set of your house keys, be familiar with your home and pet, know your emergency plan, and have your contact information.
  • Record important information about your pet so that you can easily access it during an emergency.
  • Put together a Go Bag for each pet with basic food, supplies, medicine, identification, a list of emergency contacts, your veterinarian’s contact information, and vaccination proof.
  • Keep a collar/harness, leash, and your animal’s Go Bag in a place where it can be easily found.
  • Have crates, food and extra litter and other supplies on hand for quick movement of pets.
  • If you have neighbors who are self-quarantined or otherwise in need of help, offer to walk their dog or take pets for routine visits.
  • Talk with your local veterinarian, kennel, grooming facility, or other potential boarding facilities to see if they can offer safe shelter for your pet during a health emergency.
  • Update animal vaccines (Rabies, Bordetella) in the event boarding becomes necessary.
  • If your pet is on medication, ask your veterinarian for an extra supply.
  • Ensure all medications are documented with dosages and administering instructions.
  • If you do not have a yard, be sure to have extra cleaning products and newspaper/puppy pads on hand if you cannot leave your home to walk your dog.

Stay updated!

We will continue to do our best to be available to you during these times.
Our Heart of Chelsea team wishes you and your family safety and good health as we all navigate these unprecedented times together. We will continue to keep you updated with information related to your pets’ health.
Please check our blog where we will be posting updates as well:

Our Chelsea and Lower East Side locations are here to serve you.


257 West 18th Street New York, New York 10011
Sunday – Saturday: 9:00am – 5:00pm


241 Eldridge Street New York, New York 10002
Monday – Saturday: 9:00am – 5:00pm


Heart of Chelsea Veterinary Group – Hell’s Kitchen
453 West 46th Street New York, New York 10036

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