Client Service Representative

Thank you for your interest in joining our team! Our client service representatives are compassionate, driven and always happy to go above and beyond to provide a personalized, memorable and unique experience for all of our clients and their beloved pets. We are seeking competent and courteous individuals capable of providing concierge customer service.

As a client service representative, your responsibilities will include:

  • Greet and welcome clients and coordinate the flow of pets and owners in the waiting area.
  • Input client and patient information and communications into our system. Schedule appointments, check in and check out clients and process payments.
  • Answer client questions and triage their concerns via phone call, text and emails professionally and in a timely manner. Identify potential emergencies and schedule them appropriately.
  • Offer compassionate emotional support and empathize with clients dealing with pets in various types of medical situations.
  • Able to learn basic veterinary terminology and abbreviations, learn about medications, preventatives, vaccinations, routine testing, and be able to confidently educate clients.

Use the form below to upload a resume.

Thank you for your interest in a career at Heart of Chelsea Veterinary Group! Please submit your resume and cover letter using this form.

Click or drag a file to this area to upload.
Click or drag a file to this area to upload.

We have three locations for your convenience!


257 West 18th Street
New York, New York 10011 

Phone: (212) 924-6116

Lower East Side

241 Eldridge Street
New York, New York 10002

Phone: (212) 390-VETS (8387)

Hell's Kitchen

453 West 46th Street
New York, New York 10036 

Phone: (212) 433-3420

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